Moreover, using all caps is not a recommended way to engage users, as it’s akin to yelling. Perhaps promotional print content is a fine medium for this style, but web isn’t. If your content is structured in an optimized way, using appropriate and descriptive titles and headings, lists, inverted pyramid style, keywords close to the left hand margin, and concise copy, then there shouldn’t be a need to use caps for emphasis.
There are a host of metrics to look at when you have a robust analytics solution, but having too many goals to live up to tends to result in prioritization difficulties. I recommend content marketing teams have 2-3 metrics they measure, and perhaps some secondary metrics each sub-team can measure to help understand when there are different levers to pull. Here are my recommendations:

What a great list. I always enjoy your examples and the way you illuminate them with your analysis. I just went to check out Mailchimp’s T&Cs and you’re right, they’re strangely pleasurable. So clear and engaging (!) – their use of “we” and “you” instead of “company/client” makes such a difference to the explanation. Who’d have thought it of T&Cs? I ended up reading the entire page. (I should probably get out more – but I have to go swipe another two or three of these sites first.)
While it's true Google can do a lot of the distribution work for you, it hinges on making smart decisions with your content strategy. In other words, Google might distribute the content you create, but it might distribute it onto page 32. Your job is to make sure as much content as possible appears as high up on page one as possible. This means your writers should be working closely with your SEO specialist to determine what keywords to go after -- ideally a combination of long tail terms and head terms, at an appropriate level of competitiveness given your domain authority and how aggressively you can go after the terms. Of course, that content should also be optimized for on-page SEO to improve its chances of ranking highly. 
Content creators should use bold text sparingly to emphasize particularly important words and phrases. If overused, it loses its effect, and the user will stop paying attention to your bolding as they scan the page. Perhaps elaborating on when and how to use bolding would be helpful. I would extend the same argument for highlighted text. And in this case, depending on how you use it and why, it may be exclusionary to your users who are colour blind if the colour is meant to convey meaning.
“Is it just us, or do some people talk about gay dating like it’s an elaborate magic trick? Even unexperienced gay or queer persons may approach the idea of dating with the kind of abject fear one feels when opening the instructions for a new piece of IKEA furniture. ‘Am I doing this right?’ they may ask themselves, months, years and even decades into their dating careers.”

Most visitors to a website scan through the content as opposed to reading it line by line. Our website content writers are well versed with this fact and are experts at keeping the structure and format of the articles, blogs or webpages such that online readers find it convenient to go through them. We deliver content that readers find engaging, relevant, easily comprehensible and in line with your best expectations.
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I am the head email marketing manager at a social media traffic company and the company was looking to up our current email tactics. I have been through many courses, podcasts, and read multiple ebooks to expand my knowledge in email marketing. Although, the best way I learned was through someone who already does it and does an amazing job; through John of course.
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